EVERY STAGE OF BUSINESS IS BUILT WITH THE CUSTOMER IN MIND
STAND-OUT CUSTOMER EXPERIENCE
EARLY STAGE COMPANIES: FIRST CUSTOMERS
You are an entrepreneur ready to scale. Your role is quickly shifting. Suddenly new leadership skills and strategic relationships must be developed. What are your key business priorities and how do you find the pivotal relationships that will jumpstart your company into the marketplace? Does your business model incorporate the systems and processes for rapid growth? How does the customer experience your team creates lead to loyalty and quality referrals? I come alongside to help you and your team translate your big goals into hands-on action plans. The right relationships bring needed resources that help you scale. Our work together ensures that every point of the customer journey is poised to create the positive experience that builds loyalty.
NEW LAUNCHES: CUSTOMER FEEDBACK INFRASTRUCTURE
You've built the foundation. Your facility is ready, your core team is in place and your services are defined. What's the best way to create stand-out customer experience for each service line? I work with you to build a disciplined feedback system, deliver customized training and design the processes that find and keep the right customers. I lead teams to identify and solve the right problems - and earn customer loyalty with each interaction.
REBUILDING CUSTOMER LOYALTY
Your teams are not reaching goal. Call volume is decreasing. You need to turn the game around and reconnect with customers, win new ones and boost morale and team skills. I quickly bring fresh energy. experience and know-how to re-engage employees, vendors and customers. Together we pinpoint the problem and get some quick wins, inspire best performance and grow a culture that supports long term customer loyalty.
Your most effective fast-growth strategy may be to
find and choose the right relationships
Entrepreneurship is a social process! It is through the right relationships that resources flow to the company and new ideas emerge. But how do you find those people who help ignite new momentum? There is actually an evidence-based process you can learn. How do you build the social capital it takes to grow a really valuable network -- while also building infrastructure and launching your brand? The coaching environment can ignite learning in a safe place. Who do you need to become and what value must you bring to connect with the best? I coach leaders committed to excellence who target rapid company growth through others...and stay healthy and fit in the process! High performance people create high performance companies.